taler-www

commit 557fcd7cdbbf155d2b912299878dec51babfcba5
parent e6c1ac94b77e1fb4b6bae20d39e9118ce49ef25c
Author: Christian Grothoff <christian@grothoff.org>
Date:   Fri,  5 Apr 2024 14:22:28 +0200

move text from tops site into FAQ

Diffstat:
M
template/faq.html.j2
 | 
82
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++----

1 file changed, 78 insertions(+), 4 deletions(-)
diff --git a/template/faq.html.j2 b/template/faq.html.j2
@@ -62,17 +62,17 @@
         The Exchange examines every coin whether it has been spent and thus makes double spending impossible.
       {% endtrans %}
     </p>
-    
+
     <h2>{{ _("How do I install a Taler wallet on my browser?") }}</h2>
     <p>
       {% trans %}Please visit the <a href="https://wallet.taler.net/" target="_blank" rel="noopener noreferrer">
       Taler wallet install page</a> for browser extensions and select the wallet matching with your browser type.
       {% endtrans %}
     </p>
-    
+
     <h2>{{ _("How do I install a Taler wallet on my phone?") }}</h2>
     <p>
-      {% trans %}Please visit an app store matching with your smartphone and select the Taler app. 
+      {% trans %}Please visit an app store matching with your smartphone and select the Taler app.
       You will find links on <a href="https://wallet.taler.net/" target="_blank" rel="noopener noreferrer">
       the wallet install page</a> guiding you to the respective app stores.
       {% endtrans %}
@@ -213,7 +213,81 @@
         that we are targeting for Taler 1.0. at this time.
       {% endtrans %}
     </p>
-    
+
+    <h2>{{ _("How do wire fees work?") }}</h2>
+    <p>
+       {% trans %}
+        A <b>wire fee</b> is charged by Taler operators
+        on outgoing wire transfers when Taler is used to wire
+        funds into a bank account. Merchants are encouraged to allow Taler to
+        delay and then aggregate many small payments into a single collective
+        wire transfer to minimize wire transfer fees. For example, by
+        configuring a <b>wire deadline</b> of one week, all payments within a
+        week could be aggregated into a single wire transfer, and thus the wire
+        transfer fee would only be charged once per week. The fee is simply
+        subtracted from the total amount wired.
+        {% endtrans %}
+    </p>
+
+    <h2>{{ _("How do deposit fees work?") }}</h2>
+    <p>
+      {% trans %}
+      Withdrawing 5&nbsp;CHF creates electronic coins with
+      denominations of 0.04&nbsp;CHF, 0.16&nbsp;CHF, 0.32&nbsp;CHF,
+      0.64&nbsp;CHF, 1.28&nbsp;CHF, and 2.56&nbsp;CHF. Paying 3.23&nbsp;CHF
+      might then use the 0.04&nbsp;CHF, 0.64&nbsp;CHF and 2.56&nbsp;CHF coins,
+      resulting in a total of 3.24&nbsp;CHF with 0.01&nbsp;CHF returned as
+      change.
+      {% endtrans %}
+    </p>
+    <p class="flex-1">
+      {% trans %}
+      <b>Deposit fees</b> charged by Taler payment providers depend on the
+      electronic coins used in the transaction.  For example,
+      the deposit fee could be higher for a $1.28&nbsp;CHF coin than for a  a $0.01&nbsp;CHF coin. Your wallet will
+      automatically try to select coins that minimize the
+      fees you have to pay.
+      Merchants can offer to pay
+      deposit fees up to a specified limit; customers have to pay deposit
+      fees that exceed what the merchant is willing to cover. Taler wallets
+      inform customers about applicable deposit fees they have to pay before
+      every transaction.
+      {% endtrans %}
+    </p>
+
+    <h2>{{ _("How do bounce fees work?") }}</h2>
+    <p>
+      {% trans %}
+      A <b>bounce fee</b> is charged by
+      Taler operators to wire transfers that return funds to customers when
+      either the Taler wallet did not withdraw the amount after
+      <b>4 weeks</b>, or immediately if a wire transfer subject was used that
+      is missing the required code to associate a wallet with the wire
+      transfer. The fee is deducted from the amount transferred back to the
+      original account.
+      {% endtrans %}
+    </p>
+    <p>
+      {% trans %}
+      To avoid paying bounce fees payers should be careful when
+      entering the wire transfer subject, and ensure that their wallet is
+      online within a month of initiating the withdrawal.
+      {% endtrans %}
+    </p>
+
+    <h2>{{ _("How to avoid digital cash expiration?") }}</h2>
+    <p>
+      {% trans %}
+      Taler e-money is issued with a validity period.
+      One month before the expiration
+      date, you wallet should automatically exchange any digital cash that is about
+      to expire for new digital cash with an extended validity period. However, if
+      your wallet is offline for an extended period of time, it may be unable
+      to do so. Ensure your wallet is regularly online to avoid losing money
+      due to expiration!
+      {% endtrans %}
+    </p>
+
     <h2>{{ _("To whom would consumers complain to in case of non-conversion or non-compliance?") }}</h2>
     <p>
       {% trans %}