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author | Christian Grothoff <christian@grothoff.org> | 2024-04-05 14:22:28 +0200 |
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committer | Christian Grothoff <christian@grothoff.org> | 2024-04-05 14:22:33 +0200 |
commit | 557fcd7cdbbf155d2b912299878dec51babfcba5 (patch) | |
tree | 7b57245156e8207eaecd8bf52a148fb4d132af67 /template | |
parent | e6c1ac94b77e1fb4b6bae20d39e9118ce49ef25c (diff) | |
download | www-557fcd7cdbbf155d2b912299878dec51babfcba5.tar.gz www-557fcd7cdbbf155d2b912299878dec51babfcba5.tar.bz2 www-557fcd7cdbbf155d2b912299878dec51babfcba5.zip |
move text from tops site into FAQ
Diffstat (limited to 'template')
-rw-r--r-- | template/faq.html.j2 | 82 |
1 files changed, 78 insertions, 4 deletions
diff --git a/template/faq.html.j2 b/template/faq.html.j2 index 690d46bf..158f402a 100644 --- a/template/faq.html.j2 +++ b/template/faq.html.j2 @@ -62,17 +62,17 @@ The Exchange examines every coin whether it has been spent and thus makes double spending impossible. {% endtrans %} </p> - + <h2>{{ _("How do I install a Taler wallet on my browser?") }}</h2> <p> {% trans %}Please visit the <a href="https://wallet.taler.net/" target="_blank" rel="noopener noreferrer"> Taler wallet install page</a> for browser extensions and select the wallet matching with your browser type. {% endtrans %} </p> - + <h2>{{ _("How do I install a Taler wallet on my phone?") }}</h2> <p> - {% trans %}Please visit an app store matching with your smartphone and select the Taler app. + {% trans %}Please visit an app store matching with your smartphone and select the Taler app. You will find links on <a href="https://wallet.taler.net/" target="_blank" rel="noopener noreferrer"> the wallet install page</a> guiding you to the respective app stores. {% endtrans %} @@ -213,7 +213,81 @@ that we are targeting for Taler 1.0. at this time. {% endtrans %} </p> - + + <h2>{{ _("How do wire fees work?") }}</h2> + <p> + {% trans %} + A <b>wire fee</b> is charged by Taler operators + on outgoing wire transfers when Taler is used to wire + funds into a bank account. Merchants are encouraged to allow Taler to + delay and then aggregate many small payments into a single collective + wire transfer to minimize wire transfer fees. For example, by + configuring a <b>wire deadline</b> of one week, all payments within a + week could be aggregated into a single wire transfer, and thus the wire + transfer fee would only be charged once per week. The fee is simply + subtracted from the total amount wired. + {% endtrans %} + </p> + + <h2>{{ _("How do deposit fees work?") }}</h2> + <p> + {% trans %} + Withdrawing 5 CHF creates electronic coins with + denominations of 0.04 CHF, 0.16 CHF, 0.32 CHF, + 0.64 CHF, 1.28 CHF, and 2.56 CHF. Paying 3.23 CHF + might then use the 0.04 CHF, 0.64 CHF and 2.56 CHF coins, + resulting in a total of 3.24 CHF with 0.01 CHF returned as + change. + {% endtrans %} + </p> + <p class="flex-1"> + {% trans %} + <b>Deposit fees</b> charged by Taler payment providers depend on the + electronic coins used in the transaction. For example, + the deposit fee could be higher for a $1.28 CHF coin than for a a $0.01 CHF coin. Your wallet will + automatically try to select coins that minimize the + fees you have to pay. + Merchants can offer to pay + deposit fees up to a specified limit; customers have to pay deposit + fees that exceed what the merchant is willing to cover. Taler wallets + inform customers about applicable deposit fees they have to pay before + every transaction. + {% endtrans %} + </p> + + <h2>{{ _("How do bounce fees work?") }}</h2> + <p> + {% trans %} + A <b>bounce fee</b> is charged by + Taler operators to wire transfers that return funds to customers when + either the Taler wallet did not withdraw the amount after + <b>4 weeks</b>, or immediately if a wire transfer subject was used that + is missing the required code to associate a wallet with the wire + transfer. The fee is deducted from the amount transferred back to the + original account. + {% endtrans %} + </p> + <p> + {% trans %} + To avoid paying bounce fees payers should be careful when + entering the wire transfer subject, and ensure that their wallet is + online within a month of initiating the withdrawal. + {% endtrans %} + </p> + + <h2>{{ _("How to avoid digital cash expiration?") }}</h2> + <p> + {% trans %} + Taler e-money is issued with a validity period. + One month before the expiration + date, you wallet should automatically exchange any digital cash that is about + to expire for new digital cash with an extended validity period. However, if + your wallet is offline for an extended period of time, it may be unable + to do so. Ensure your wallet is regularly online to avoid losing money + due to expiration! + {% endtrans %} + </p> + <h2>{{ _("To whom would consumers complain to in case of non-conversion or non-compliance?") }}</h2> <p> {% trans %} |