commit 4fad56a07c064e4fd8330532970a8ca0936c0f4b parent 90f7faf8691525f475387560d6299b43f378076a Author: Florian Dold <florian@dold.me> Date: Sat, 24 Jan 2026 00:14:33 +0100 tops troubleshooting Diffstat:
| A | deployments/tops-troubleshooting.rst | | | 21 | +++++++++++++++++++++ |
1 file changed, 21 insertions(+), 0 deletions(-)
diff --git a/deployments/tops-troubleshooting.rst b/deployments/tops-troubleshooting.rst @@ -0,0 +1,21 @@ +Troubleshooting in the TOPS Prod Environment +============================================ + +Merchant KYC stuck in account validation +---------------------------------------- + +Checklist: + +* Does the exchange know about the KYC auth transfer? + + * Check via libeufin-nexus tooling on exchange + +* Did the merchant use the same bank account as they configured in the merchant backend? + + * Only IBAN matters, receiver name can be different + * Check via libeufin-nexus tooling on exchange and via psql (``merchant.merchant_accounts`` and ``merchant.merchant_instances``) on merchant backend + +* Does the merchant backend update the KYC status properly? + + * Check if ``taler-merchant-kyccheck.service`` is running, check logs + * Last ditch effort: Check ``merchant.merchant_kyc`` table.