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tops-troubleshooting.rst (782B)

      1 Troubleshooting in the TOPS Prod Environment
      2 ============================================
      3 
      4 Merchant KYC stuck in account validation
      5 ----------------------------------------
      6 
      7 Checklist:
      8 
      9 * Does the exchange know about the KYC auth transfer?
     10 
     11   * Check via libeufin-nexus tooling on exchange
     12 
     13 * Did the merchant use the same bank account as they configured in the merchant backend?
     14 
     15   * Only IBAN matters, receiver name can be different
     16   * Check via libeufin-nexus tooling on exchange and via psql (``merchant.merchant_accounts`` and ``merchant.merchant_instances``) on merchant backend
     17 
     18 * Does the merchant backend update the KYC status properly?
     19 
     20   * Check if ``taler-merchant-kyccheck.service`` is running, check logs
     21   * Last ditch effort: Check ``merchant.merchant_kyc`` table.