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+XX 20: Backoffice Rewards Management
+####################################
+
+Summary
+=======
+
+This document describe the complete list features for rewards and reserve
+management and how will be shown.
+
+Motivation
+==========
+
+User will use the backoffice to manage reserve and authorize
+
+Requirements
+============
+
+User should use the backoffice to:
+
+* creating new reserves
+* listing active reserves
+* authorize rewards for a reserve
+* list all rewards for an active reserve
+* check rewards status
+
+Proposed Solution
+=================
+
+Listing reserves
+----------------
+
+.. image:: ../images/backoffice-reserve-list.svg
+  :width: 400
+
+
+Can be filtered with optional arguments:
+
+* after: if present will brings reserve created after specified date
+
+* active: if present will bring reserve active (or inactive), otherwise all
+
+* failures: if present will bring all reserves that have different initial
+  balance reported by the exchange (or equal), otherwise all
+
+columns:
+
+* initial: if the exchange and merchant-backend disagree in the initial balance
+  (failure) the cell will be red and have a tooltip with more information
+
+* actions: delete button will be disabled on failure or committed > 0, new_reward
+  button will be disabled on picked_up == initial or failure
+
+
+Create new reserve
+------------------
+
+.. image:: ../images/backoffice-reserve-create.svg
+  :width: 400
+
+fields:
+
+* initial balance must be >0 and the current currency
+
+* exchange should be a known exchange of the merchant backend
+
+* wire method should be one of the current supported of the instance
+
+If there is an error in the creation a Notification message will be shown
+
+Authorize Reward
+----------------
+
+The merchant can authorize rewards clicking in the plus (+) button that will bring
+the next popup
+
+.. image:: ../images/backoffice-reward-create.svg
+  :width: 400
+
+after confirm it will continue with a success page:
+
+.. image:: ../images/backoffice-reward-create.confirmation.svg
+  :width: 400
+
+Details of reserve
+------------------
+
+.. image:: ../images/backoffice-reserve-details.svg
+  :width: 400
+
+Rewards sorted from newer to older
+
+When the reserve has not yet funded
+
+.. image:: ../images/backoffice-reserve-details.unfunded.svg
+  :width: 400