kyc_text.en.must (5482B)
1 GNU Taler Merchant — Compliance Onboarding Status 2 ================================================= 3 4 {{#kyc_data}} 5 ──────────────────────────────────────── 6 Your account : {{short_payto_uri}} 7 Payment service: {{exchange_url}} 8 Currency : {{exchange_currency}} 9 ──────────────────────────────────────── 10 {{#limits}} 11 * {{operation_type}} within {{interval}} is allowed up to {{threshold}}. 12 {{#soft_limit}} 13 This limit may be relaxed after additional legitimization steps. 14 {{/soft_limit}} 15 {{/limits}} 16 {{#status_ready}} 17 {{^limits}} 18 The payment service provider did not communicate any limits 19 that would restrict the use of the account. 20 {{/limits}} 21 {{/status_ready}} 22 {{#no_keys}} 23 ⚠️ Note: The payment service provider keys (/keys) are not yet available. 24 Some checks — such as default account limits and account eligibility — 25 cannot be performed until the keys are retrieved. 26 {{/no_keys}} 27 Status: {{status}} 28 {{#status_ready}} 29 ✅ This account is verified and ready to use. 30 You can send and receive payments in {{exchange_currency}} 31 without any restrictions. 32 {{/status_ready}} 33 {{#status_awaiting_aml_review}} 34 🔄 Your account is currently under review by the payment provider. 35 This is a normal part of their compliance process. No action is needed 36 from you right now. 37 {{/status_awaiting_aml_review}} 38 {{#status_kyc_required}} 39 ⚠️ ACTION REQUIRED — KYC verification needed 40 Before this account can process payments, you must complete a 41 Know-Your-Customer (KYC) identity check. 42 43 Instructions can be found in your merchant portal. 44 {{/status_kyc_required}} 45 {{#status_kyc_wire_required}} 46 ⚠️ ACTION REQUIRED — KYC authentication wire transfer needed 47 The payment service provider requires a small wire transfer 48 from your bank account to verify that you are the legitimate 49 owner of the account. 50 51 Detailed wire transfer instructions can be found in your 52 merchant portal. 53 {{/status_kyc_wire_required}} 54 {{#status_unsupported_account}} 55 🟡 This payment service provider does not support your bank account type. 56 No action is required. 57 {{/status_unsupported_account}} 58 {{#status_no_exchange_keys}} 59 🟡 Waiting for payment service provider key data. 60 The merchant backend has not yet received the cryptographic key 61 information (/keys) from this provider. This is usually a temporary 62 situation that resolves itself within a few minutes. 63 64 If it does not resolve itself, contact your merchant backend operator. 65 {{/status_no_exchange_keys}} 66 {{#status_merchant_internal_error}} 67 🟡 The merchant backend encountered an internal error while checking 68 the KYC status of this account. This is likely a temporary issue. 69 70 If the problem persists, contact your system administrator. 71 {{/status_merchant_internal_error}} 72 {{#status_exchange_internal_error}} 73 🟡 The payment service provider reported an internal error 74 (HTTP status: {{exchange_http_status}}). 75 This is a problem on the payment service provider's side 76 and not caused by your account. 77 78 If the problem persists, contact the payment service provider of 79 {{exchange_url}}. 80 {{/status_exchange_internal_error}} 81 {{#status_exchange_gateway_timeout}} 82 🟡 The payment service provider gateway timed out 83 (HTTP status: {{exchange_http_status}}). 84 The merchant backend could not reach it in time. 85 This is usually a short-lived network issue. 86 {{/status_exchange_gateway_timeout}} 87 {{#status_exchange_unreachable}} 88 🟡 The payment service provider did not respond to our KYC status inquiry. 89 This can occur briefly even when the payment service provider is online, 90 since requests take time to process. The KYC status for this account is 91 currently unknown. 92 {{/status_exchange_unreachable}} 93 {{#status_kyc_wire_impossible}} 94 🔴 ERROR — KYC authentication wire transfer required but not possible. 95 The payment service requires a wire transfer to verify your account 96 ownership, but there is no compatible wire method available 97 to complete it. 98 {{#auth_conflict}} 99 100 Specifically, there is a conflict: none of the payment service 101 providers's wire accounts use a wire method that matches your 102 account ({{payto_uri}}). 103 You may need to use a different bank account or contact the 104 payment service provider for guidance. 105 {{/auth_conflict}} 106 Payment service provider: {{exchange_url}} 107 {{/status_kyc_wire_impossible}} 108 {{#status_exchange_status_invalid}} 109 🔴 ERROR — The payment service provider returned an invalid or 110 unexpected response (HTTP status: {{exchange_http_status}}{{#exchange_code}}, error code: {{exchange_code}}{{/exchange_code}}). 111 This means the payment service provider violated the 112 GNU Taler protocol. 113 114 You should report this to the payment service provider operator 115 of {{exchange_url}}. 116 {{/status_exchange_status_invalid}} 117 {{#status_logic_bug}} 118 🔴 ERROR — A logic bug was detected in the merchant backend. 119 120 This is a software defect and requires attention from your system 121 administrator or the GNU Taler support team. Payments through this 122 account may not work until the issue is resolved. 123 {{/status_logic_bug}} 124 125 126 {{/kyc_data}} 127 {{^kyc_data}} 128 No KYC account data was returned. This may mean no accounts are configured 129 or no accounts matched your query. 130 {{/kyc_data}}