kyc_text.en.must (5591B)
1 GNU Taler Merchant — Compliance Onboarding Status 2 ================================================= 3 4 {{#kyc_data}} 5 ──────────────────────────────────────── 6 Your account : {{short_payto_uri}} 7 Payment service: {{exchange_url}} 8 Currency : {{exchange_currency}} 9 ──────────────────────────────────────── 10 {{#limits}} 11 {{#disallowed}} 12 * {{operation_type}} is not allowed. 13 {{/disallowed}} 14 {{^disallowed}} 15 * {{operation_type}} within {{interval}} is allowed up to {{threshold}}. 16 {{/disallowed}} 17 {{#soft_limit}} 18 This limit may be relaxed after additional legitimization steps. 19 {{/soft_limit}} 20 {{/limits}} 21 {{#status_ready}} 22 {{^limits}} 23 The payment service provider did not communicate any limits 24 that would restrict the use of the account. 25 {{/limits}} 26 {{/status_ready}} 27 {{#no_keys}} 28 ⚠️ Note: The payment service provider keys (/keys) are not yet available. 29 Some checks — such as default account limits and account eligibility — 30 cannot be performed until the keys are retrieved. 31 {{/no_keys}} 32 Status: {{status}} 33 {{#status_ready}} 34 ✅ This account is verified and ready to use. 35 You can send and receive payments in {{exchange_currency}} 36 without any restrictions. 37 {{/status_ready}} 38 {{#status_awaiting_aml_review}} 39 🔄 Your account is currently under review by the payment provider. 40 This is a normal part of their compliance process. No action is needed 41 from you right now. 42 {{/status_awaiting_aml_review}} 43 {{#status_kyc_required}} 44 ⚠️ ACTION REQUIRED — KYC verification needed 45 Before this account can process payments, you must complete a 46 Know-Your-Customer (KYC) identity check. 47 48 Instructions can be found in your merchant portal. 49 {{/status_kyc_required}} 50 {{#status_kyc_wire_required}} 51 ⚠️ ACTION REQUIRED — KYC authentication wire transfer needed 52 The payment service provider requires a small wire transfer 53 from your bank account to verify that you are the legitimate 54 owner of the account. 55 56 Detailed wire transfer instructions can be found in your 57 merchant portal. 58 {{/status_kyc_wire_required}} 59 {{#status_unsupported_account}} 60 🟡 This payment service provider does not support your bank account type. 61 No action is required. 62 {{/status_unsupported_account}} 63 {{#status_no_exchange_keys}} 64 🟡 Waiting for payment service provider key data. 65 The merchant backend has not yet received the cryptographic key 66 information (/keys) from this provider. This is usually a temporary 67 situation that resolves itself within a few minutes. 68 69 If it does not resolve itself, contact your merchant backend operator. 70 {{/status_no_exchange_keys}} 71 {{#status_merchant_internal_error}} 72 🟡 The merchant backend encountered an internal error while checking 73 the KYC status of this account. This is likely a temporary issue. 74 75 If the problem persists, contact your system administrator. 76 {{/status_merchant_internal_error}} 77 {{#status_exchange_internal_error}} 78 🟡 The payment service provider reported an internal error 79 (HTTP status: {{exchange_http_status}}). 80 This is a problem on the payment service provider's side 81 and not caused by your account. 82 83 If the problem persists, contact the payment service provider of 84 {{exchange_url}}. 85 {{/status_exchange_internal_error}} 86 {{#status_exchange_gateway_timeout}} 87 🟡 The payment service provider gateway timed out 88 (HTTP status: {{exchange_http_status}}). 89 The merchant backend could not reach it in time. 90 This is usually a short-lived network issue. 91 {{/status_exchange_gateway_timeout}} 92 {{#status_exchange_unreachable}} 93 🟡 The payment service provider did not respond to our KYC status inquiry. 94 This can occur briefly even when the payment service provider is online, 95 since requests take time to process. The KYC status for this account is 96 currently unknown. 97 {{/status_exchange_unreachable}} 98 {{#status_kyc_wire_impossible}} 99 🔴 ERROR — KYC authentication wire transfer required but not possible. 100 The payment service requires a wire transfer to verify your account 101 ownership, but there is no compatible wire method available 102 to complete it. 103 {{#auth_conflict}} 104 105 Specifically, there is a conflict: none of the payment service 106 providers's wire accounts use a wire method that matches your 107 account ({{payto_uri}}). 108 You may need to use a different bank account or contact the 109 payment service provider for guidance. 110 {{/auth_conflict}} 111 Payment service provider: {{exchange_url}} 112 {{/status_kyc_wire_impossible}} 113 {{#status_exchange_status_invalid}} 114 🔴 ERROR — The payment service provider returned an invalid or 115 unexpected response (HTTP status: {{exchange_http_status}}{{#exchange_code}}, error code: {{exchange_code}}{{/exchange_code}}). 116 This means the payment service provider violated the 117 GNU Taler protocol. 118 119 You should report this to the payment service provider operator 120 of {{exchange_url}}. 121 {{/status_exchange_status_invalid}} 122 {{#status_logic_bug}} 123 🔴 ERROR — A logic bug was detected in the merchant backend. 124 125 This is a software defect and requires attention from your system 126 administrator or the GNU Taler support team. Payments through this 127 account may not work until the issue is resolved. 128 {{/status_logic_bug}} 129 130 131 {{/kyc_data}} 132 {{^kyc_data}} 133 No KYC account data was returned. This may mean no accounts are configured 134 or no accounts matched your query. 135 {{/kyc_data}}